FAQ
How Do I Care For My Wooden Furniture?
Caring for your Pub Stuff Wooden Furniture
All Pub Stuff wooden products are made from sustainable wood. They are solid wood not veneer. It is a natural product and will have individual grains and markings.
Wood will also expand and contract depending on the humidity and this may mean that sometimes the bolts and screws need tightening to hold the product firm – this is especially necessary in the first few weeks. Do not overtighten.
To keep your wooden furniture beautiful, you will simply need to wipe with warm soapy water and polish with a wood polish such as Pledge. Some sanitisers will quickly damage your furniture. The only sanitiser and cleaner that we recommend is Pub Stuff Cleaner and Sanister.
Do not place hot items directly onto Pub Stuff tables. If it is too hot to hold, it is too hot for the table.
If you need to move your tables, DO NOT DRAG THEM ACROSS THE FLOOR. Dragging will break your tables and Pub Stuff will not be liable for the damage caused in this way.
Tables must be lifted evenly. Poseur tables should be lifted by the pedestal, not the top.
Do You Offer Part Exchange For My Existing Pub Furniture?
No, we do not offer a part exchange.
What Are The Delivery Times For My Order?
A general guideline for delivery is 2-3 weeks from receipt of order.
Do You Have A Showroom That I Can Visit?
Yes, you can visit our showroom in Cropredy, Banbury in Oxfordshire between 9am and 5pm, Monday to Friday to see our range of new contract furniture.
Are Your Prices Excluding VAT?
All prices quoted on our website our excluding VAT and delivery.
Do You Deliver?
Yes, we are able to deliver nationwide. There is a charge for delivery. MAINLAND UK
We use our own vans and drivers to make our
deliveries. (Occasionally we use pallets and parcel carriers but sales staff
will provide details where this is relevant.)
Deliveries are generally 2-3 weeks from payment. We can sometimes offer specific
days and be flexible with delivery dates depending on circumstances and subject
to availability.
We call the day or so before a delivery to notify customers and provide an
approximate time for the delivery, usually specifying either AM or PM. In
addition to this, the driver is able to call half an hour or one hour before if
requested. (Please note that the driver will try their best to be as
accurate as possible where this is the case.)
The vehicles are manned by one person and they are able to unload within a
reasonable distance from the vehicle. In order to keep delivery costs to a
minimum, the standard delivery process is to send one person, therefore
they may ask for assistance with larger items. If this is not possible,
please ask for a quote for a two person team at point of enquiry/sale.
What Happens If My New Furniture Is Damaged When I Receive It?
It is rare, but sometimes wooden furniture can receive some damage in transit. Tell the driver immediately if you notice any damage or report the damage to Pub Stuff Head Office within 24 hours of delivery and we will happily send replacement items to you.
Can I return an item?
All Pub Stuff items are made to order and are
therefore non-returnable.
This does not affect your statutory rights
For full T&Cs click here:
